Contact Us
We’re happy to help with questions about orders, products, delivery, or anything else. The fastest way to reach us is by email — we aim to reply within 1 working day.
- Company
- Yes Papa Ltd (formerly Sun Supplement Limited)
- Address
- 71-75 Shelton Street
London, England, WC2H 9JQ
United Kingdom - sam@gwsupplements.co.uk
- Phone
- +44 7931420543
- Company No.
- 15879634 (England & Wales)
What we can help with
- Order questions: tracking, delivery times, missing or damaged items, returns.
- Product questions: ingredients, suitability, dosage guidance, allergens.
- Account & payment: account issues, payment methods, refunds.
- Wholesale & trade enquiries: please email with “Wholesale” in the subject line.
Customer service hours
Monday – Friday, 9:00 – 17:00 UK time. We aim to reply to all emails within 1 working day. Messages received outside hours will be picked up on the next working day.
Complaints
If you have a complaint about your order, our products or our service, please email sam@gwsupplements.co.uk with the subject line “Complaint” and include your order number. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days.
Privacy & legal
For information about how we handle your personal data, please see our Privacy Policy. For the terms on which we sell products, please see our Terms & Conditions.